For ages 21 and above

8777 but's commitment to responsible gambling

Playing is for enjoyment — not for stress. 8777 but believes that creating a safe environment is not just a rule, it is our responsibility. Know your limits and keep yourself protected.

For ages 21+ 24/7 Support

There is a clear boundary to enjoying online betting and casino games — respecting that boundary is the foundation of responsible gambling. At 8777 but, we want every member to see playing as one part of their entertainment, not as a source of income or a way to solve financial problems. Before making a deposit, always ask yourself — if I lose this money, will it affect my daily life? If the answer is yes, taking a break is the right decision.

Our Terms and Conditions clearly state that 8777 but provides services only to individuals aged 21 and above. Age is verified at the time of account registration, and we reserve the right to suspend any account where a discrepancy is found. If any family member is a minor, ensure that your device and account are kept out of their reach.

We provide you with various tools to track your playing time and spending. Using these tools, you can set your own limits. If you have any questions or issues, look for answers on our FAQ page, or contact our 24/7 live chat support directly.

We keep your information secure in accordance with our Privacy Policy, and handle all self-exclusion or limit-setting requests with complete confidentiality. Your identity is never shared with third parties.

Tools to keep yourself in control

8777 but gives you several tools to keep your playing experience safe.

Deposit Control

Set a deposit limit

Decide in advance the maximum amount you will deposit per day, per week, or per month. Once the limit is reached, the system will notify you automatically.

Time Control

Session time limit

Set a time limit for how long you play in one session. When the time is up, you will receive a reminder and can take a break.

Awareness

Reality reminders

At set intervals, a brief summary showing how long you have been playing and how much you have spent will appear on screen, helping you stay aware.

Break

Temporary break (Cooling-Off)

Temporarily close your account for 1 to 30 days. During this time, deposits and betting will not be possible. When the break ends, your account will reactivate automatically.

Permanent Protection

Self-Exclusion

If you feel that playing is getting out of your control, choose long-term self-exclusion. Your account can be fully deactivated for 6 months to 5 years. No promotional messages will be sent during the self-exclusion period.

Loss Control

Maximum loss limit

Set the option for your session to stop automatically once you have lost a specified amount. This tool helps prevent placing extra bets on impulse.

Strict prohibition for those under 21

The minimum legal age for online betting and casino games in Bangladesh is 21. All services at 8777 but are available only to individuals aged 21 and above. Minors have no means of opening or using an account. A request to parents and guardians — keep a password lock on your device and make children aware of online gambling sites.

Warning signs of problem gambling

If any of these signs appear in you, it is time to seek support.

Playing repeatedly to try to win back lost money

The tendency to bet more to recover losses creates a dangerous cycle. Lost money does not always come back — keep that in mind.

Playing for hours without realising it

Losing track of time and playing longer than planned is an early sign of addiction.

Playing in secret from family and friends

If you feel the need to lie about or hide your playing habits, the situation is cause for concern.

Betting with money set aside for household or essential expenses

Using money meant for rent, food, or medicine for betting is a serious sign that support is needed.

Feeling restless or irritable when unable to play

Feeling mental discomfort, anger, or frustration when you cannot play is a sign of psychological dependence.

Placing increasingly larger bets to get the same excitement

Feeling the need to wager more to get the same enjoyment as before is a sign of growing tolerance.

Ask yourself

If three or more of the following questions are answered with "yes", seriously consider seeking professional support.

In the past month, have you ever spent more time or money than you planned?

Have you tried to stop playing but failed?

Have you neglected family or work because of playing?

Has someone close to you expressed concern about your playing habits?

Have you felt very upset mentally after a loss?

Have you borrowed money or sold assets to fund your playing?

8777 but's commitment

We believe that creating a responsible gambling environment is not only the members' responsibility — it is equally ours. We therefore commit to the following:

Self-exclusion or limit-setting requests will be actioned promptly and without question.

No advertisements or promotional messages will be sent during a self-exclusion period.

If unusual behaviour is detected on an account, our team will proactively reach out.

Live chat support in both Bengali and English will remain available 24/7.

Accounts belonging to individuals under 21 will be closed immediately.

Where to find support

You are not alone. Asking for help takes courage.

8777 but Live Chat

Contact us directly. Live chat support in Bengali and English is available 24 hours a day, 7 days a week. Submit your self-exclusion or any limit-setting request right here.

Email Support

Write to our support email for any responsible gambling request or question. Our team will respond as soon as possible.

[email protected]

Family and close ones

Support often comes from family first. Talk openly with someone close about your situation. If family members notice changes in your behaviour, listen to what they have to say.

Professional counselling

Speak with a mental health professional or counsellor. Gambling addiction is a recognised mental health condition and can be overcome with professional support.

Mental health centres

Government hospitals in Bangladesh have mental health departments. The National Institute of Mental Health and various other public and private institutions provide support for addiction treatment.

Support groups

Connect with others who are going through the same situation. Sharing your experiences in a support group and hearing others' stories can be a great help in recovery.

Responsible Gambling FAQ

Common questions and answers about responsible gambling.

Yes, any funds remaining in your account after activating self-exclusion can be withdrawn. No new deposits or betting will be possible during the self-exclusion period, but your existing balance can be returned via your chosen method (bKash, Nagad, Rocket, or Upay).

Self-exclusion can be set for 6 months to 5 years. When the period ends, your account does not reactivate automatically — you must deliberately request reactivation via live chat or email. This step is intentional, to prevent returning to play on impulse.

This is a serious matter. First, change your account password and keep your phone locked. If the family member is a minor, contact our live chat immediately — we will help suspend the account. For an adult family member, family counselling may be helpful.

Lowering a limit takes effect immediately. Increasing a limit has a 24-hour waiting period — this delay is intentional to prevent impulsive decisions.

A few simple signs: if you have been playing longer than planned, if you feel tired or frustrated but still cannot stop, if you want to immediately recover after a loss, or if you find it hard to focus on anything outside the game — in any of these situations, close your account and rest.

No. Opening a new account using the same identity during a self-exclusion period is not permitted. If anyone attempts this, the new account will also be closed and any deposited funds will be returned. Self-exclusion is a genuine protection measure — we are committed to keeping it effective.